Product Lead — Berlin, Germany

AI Products.
Commercial Impact.
Hands-on Leadership.

11+ years building 0→1 and scaling 1→N products for millions across e-commerce, mobility, food delivery, and fintech. Leading Supply & Customer Service AI at FREENOW (Lyft) across 150+ European cities.

Current Director of Product, FREENOW (Lyft)
Teams 20–100 people
Markets USA, Europe, India
Languages English, Hindi, Bengali, German (Elementary)
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Career Highlights

Building products across startups, scaleups and corporates

FREENOW (Lyft)
Director of Product
Leading Supply and Customer Service AI across 150+ cities. Built ML-based pricing, matching and driver engagement products.
Sixt SE
Executive Director Products
Increased self-service from 0% to 40%, achieved 4.7/5 CSAT. Contributed to SIXT's record EBIT in 2021.
Swiggy
Head of Product
Led products during 10x hypergrowth. Launched one-click ordering (+5% orders), long-distance delivery (+15% orders).
FreeCharge & Snapdeal
Senior PM
Built a new payment gateway and first UPI product. Built returns/refunds/replacements for $6.5B GMV e-commerce platform.
Experience

11+ years of building and scaling

From computer science engineer to Product lead at India and Europe's leading companies.

FREENOW (Lyft)
Berlin, Germany
Mar 2024 — Present
Sep 2025 — Present
Director of Product (Supply & Customer Service AI)
Leading Supply and AI products including Driver App, Customer Service platform, Voice AI, and Chat AI across 150+ European cities.
Mar 2024 — Sep 2025
Director of Product (Supply & Marketplace)
Led Supply and Marketplace products. Drove ML-based pricing, matching, and driver experience optimization.
Sixt SE
Munich & Bengaluru
Aug 2018 — Dec 2023
Mar 2022 — Dec 2023
Executive Director Products (CPO)
Led post-booking experience across 100+ countries. Increased self-service adoption from 0% to 40%, improved CSAT to 4.7/5.
Aug 2018 — Mar 2022
Director of Product Management
Led India product teams, hired 30+ PMs and analysts, scaled org from 20 to 50+ members. Reduced operational costs through automation.
Swiggy
Bengaluru, India
Sep 2016 — Aug 2018
Apr 2018 — Aug 2018
Head of Product — Driver App & Marketplace
Built automated demand-supply balancing system using ML, preventing 20% order loss during peak periods.
Jan 2017 — Mar 2018
Product Lead (Principal PM)
Launched one-click ordering (+5% orders), enabled long-distance delivery (+15% orders), built ML-powered chat automation.
Sep 2016 — Jan 2017
Product Lead (Senior PM)
Led checkout, payments, cancellation, and refund journeys. Reduced support contacts by 8%.
FreeCharge
Bengaluru, India
Dec 2015 — Sep 2016
Dec 2015 — Sep 2016
Product Lead — Payment Gateway
Led FreeCharge payment gateway launch with direct bank integrations. Achieved 3% lift in success rates. Enabled UPI payments.
Snapdeal
Delhi NCR, India
Jul 2014 — Dec 2015
Jul 2014 — Dec 2015
Senior Product Manager
Led payments, returns, and refunds at $6.5B e-commerce platform. Improved NPS and conversion significantly.
Capgemini
Bengaluru, India
Jun 2013 — Jun 2014
Jun 2013 — Jun 2014
Senior Consultant (FMCG & Retail)
Consulted for Hindustan Unilever, leading 10-member team to develop decision support and execution systems.
Oracle
Bengaluru, India
Jul 2008 — Jun 2011
Jul 2008 — Jun 2011
Technical Staff
Developed next-gen UI for Oracle DB Management Tools (12c). Built automation tooling and testing frameworks. Consistently rated 5/5.
Skills & Expertise

Core competencies

Product, strategy, and leadership across USA, Europe and India.

0-1 Products
B2C, B2B and Platform Product Management
Go-to-Market Strategy
Machine Learning and AI
Product Strategy
Product Leadership
Marketplace Optimization
Finding insights using data
A/B Testing
Finding insights using research
Hiring and coaching high performing teams
FAQ

Frequently asked questions

What does Sayan Maiti do?

Product Lead with 11+ years building and scaling 0→1 products to millions. Expert in mobility, e-commerce, foodtech, fintech. Currently leading Supply and Customer Service at FREENOW (Lyft) across 150+ European cities.

Where does Sayan Maiti work?

Sayan currently works at FREENOW (acquired by Lyft) as Director of Product, leading Supply and Customer Service across 150+ European cities. Previously held leadership roles at Sixt SE, Swiggy, Snapdeal, and FreeCharge.

What is his background?

Worked across USA, Europe, and India for 11+ years. Led teams of 50-100 at global companies. Achievements: scaled FREENOW across 150+ cities, increased Sixt self-service from 0% to 40% (4.7/5 CSAT), drove 10x growth at Swiggy, launched India's first UPI gateway at FreeCharge. MBA from IIM Indore, BTech from MNNIT.

What are his key achievements?

Scaling FREENOW across 150+ cities; increasing Sixt self-service 0% to 40% (4.7/5 CSAT); driving 10x growth at Swiggy with one-click ordering and ML optimization; launching India's first UPI gateway at FreeCharge; building products at $6.5B Snapdeal. Consistently led large teams and delivered business impact.